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Contact Us

Customer Service

In-stock Products

800-316-6570

conocophillips2@staples.com

Custom Orders

Made-to-Order Products

832.496.6972

Shannan.Beason@staples.com

Pricing and Payment

Payment Methods

You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

Offers and Promotions

If you have a promo code, you can use it during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Shipping and Delivery

How can I ship to multiple addresses?

1. Download and complete this spreadsheet, by providing information in the highlighted columns. Email to conocophillips2@staples.com.

2. Email the spreadsheet to conocophillips2@staples.com. Include in the email:

  • Product(s) you want to order
  • Payment method (GL String and NUID/Credit Card)
    • *if CC payment you will receive an invoice which you can pay with your CC.
  • Billing address
  • If there is any additional information, please send it in the body of the email (do not add any additional columns to the spreadsheet).

3. Please allow 48 hours to process this spreadsheet. It will then be sent to customer service for orders to be processed.

A final invoice for all orders can be provided once ALL orders have shipped.

What are normal production and delivery times?

In-stock merchandise orders will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours via the shipping method you have selected. Please check the product description page if you would like to view the estimated delivery date upon purchase.

For production and delivery lead times on drop-ship or custom orders, contact Shannan.Beason@staples.com.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

How do I track my order?

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

How can I get my order faster?

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

What happens if a product is backordered?

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

What if I need to change my shipping method after purchase?

Once the order is placed, call Customer Service at 800-316-6570.

What do I do if my order has not arrived?

Call Customer Service at 800-316-6570.

Can I ship to an APO address?

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.

Orders and Returns

Am I limited to the products shown online, or can I customize my order?

We have thousands of custom order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. If you don't find what you're searching for, please email us at Shannan.Beason@staples.com to begin the custom order process.

Where can I find product sizing guides?

Due to the variety of brands and styles we carry, we've provided brand-specific size charts for select product pages. If you're having trouble finding a specific size, please contact our Customer Service team at conocophillips2@staples.com, and a representative will be happy to help you.

How do I check the status of my order?

After you place an order and it's been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your ‘My Account’ portal in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at 800-316-6570.

How can I access my past orders or invoices?

You can access past orders and invoices by clicking on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

What is your return policy?

In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 800-316-6570 between the hours of 7 a.m. and 5 p.m. CST.

Custom Orders: We are unable to accept returns or process exchanges on custom, made-to-order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.

Due to shipping restrictions, we cannot accept returns on the following: hand sanitizers (and similar items with alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc.

How do I return an item?

To return an in-stock item, contact Customer Service at 800-316-6570 to obtain a Return Form. Fill out this form and carefully repack the merchandise with the form in the original carton within 90 days of purchase.

What if my item arrives damaged or defective?

Call Customer Service at 800-316-6570. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What if I received missing or wrong item(s)?

Call Customer Service at 800-316-6570.

When will my refund be received after returning an item?

Call Customer Service at 800-316-6570 for more information.

How can I track my return?

Call Customer Service at 800-316-6570 for more information.

California Proposition 65 and Tariffs

California Proposition 65

Attention California Residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Notice Regarding Tariffs

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.